Privacy Policy

This Privacy Policy governs the manner in which ideaForge Technology Inc collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.us.ideaforgetech.com website (“Site”). This privacy policy applies to the Site and all products and services offered by ideaForge Technology Inc within the United States.

Personal Identification Information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number, credit card information, mailing address, company information, and/or government-issued identification where required by law. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site related activities.

Non-Personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users’ means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information including but not limited to, IP addresses, device identifiers, log files, location data, and usage patterns.

Web Browser Cookies and Similar Technologies

Our Site may use “Cookies” and similar tracking technologies such as web beacons, pixels, and local storage to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly. We may use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted). Third-party analytics and advertising partners may also use cookies and similar technologies on our Site. Kindly refer to our Cookies Policy at https://us.ideaforgetech.com/cookies-policy for further details on web browser cookies.

How We Use Collected Information

ideaForge Technology Inc may collect and use Users’ personal information for the following purposes:

• To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
• To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
• To improve our Site: We may use the feedback you provide to improve our products and services.
• To process payments: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
• To share your information with third parties: We do not sell personal information for monetary consideration. We may disclose personal information to analytics, advertising, and marketing partners in ways that may constitute “sharing” or “targeted advertising” under certain US state privacy laws. Where required by law, you may opt out of such processing through our Cookie Settings or by enabling Global Privacy Control (GPC) signals.
• To run a promotion, contest, survey or other Site feature.
• To send Users information they agreed to receive about topics we think will be of interest to them.
• To send periodic emails: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include ideaForge Technology Inc news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
• To comply with legal obligations: We may use and disclose your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
• To protect our rights and property: We may use your information to protect the safety, rights, property, or security of ideaForge Technology Inc, our users, or the public.
• For business transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of that transaction.

Third-Party Service Providers

We may employ third-party companies and individuals to facilitate our service, provide services on our behalf, perform Site-related services, or assist us in analysing how our Site is used. These third parties may have access to your personal information only to perform these tasks on our behalf. Such third parties may include:

• Payment processors
• Cloud storage providers
• Analytics services (e.g., Google Analytics)
• Email service providers
• Customer support platforms
• Marketing and advertising partner
• Government authorities where required by law

Data Retention

We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymise it.

Categories of Information Collected

Depending on your interaction with our Site, we may collect:

• Identifiers (name, email address, phone number, company information)
• Commercial information related to transactions and inquiries
• Internet and network activity information
• Device and browser information
• Approximate location information
• Communications and support requests

How We Protect Your Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over an SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law. ideaForge Technology Inc. will notify impacted US residents and applicable state regulatory authorities in accordance with the timelines mandated by applicable US state data breach notification laws.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. Because ideaForge Technology Inc. is a subsidiary of an international entity, information collected from US Users will be transferred to, stored in, and processed by our parent company in India, or on secure cloud infrastructure located globally. By interacting with our Site or purchasing our products, you acknowledge and consent to this cross-border transfer. We take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy, including through the use of standard contractual clauses or other approved transfer mechanisms.

Sensitive Personal Information

We do not use or disclose sensitive personal information for purposes that would require offering a right to limit its use under applicable California privacy laws.

Children’s Privacy

Our Site is not intended for children under the age of 18 (eighteen) years. In compliance with the US Children’s Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information without verifiable parental consent, please contact us immediately, and we will take steps to promptly delete such information from our systems.

Links to Third-Party Websites

Our Site may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.

US State Privacy Rights (Texas, California, and Other States)

If you are a resident of Texas, California, or another US state with comprehensive privacy legislation, you may hold specific rights regarding your personal data. These rights may include:

• Right to Know & Access: The right to confirm whether we process your data and to obtain a portable, clear copy of your personal information.
• Right to Correct: The right to request changes to inaccuracies within your personal record.
• Right to Delete: The right to request the erasure of personal data provided by or obtained about you.
• Right to Opt-Out: The right to opt-out of the processing of your data for targeted behavioral advertising or the sale of personal information. You may exercise this via our localized cookie banner or through Global Privacy Control (GPC) signals enabled on your browser.
• Non-Discrimination: We will not discriminate against you or deny services for exercising any of your statutory privacy rights.

Exercising Your Privacy Rights

To exercise applicable privacy rights, please contact us using the details below. We may take reasonable steps to verify your identity before processing a request. Where permitted by law, you may designate an authorized agent to submit requests on your behalf. If we decline your request, you may appeal our decision by contacting us using the information below.

Changes to This Privacy Policy

ideaForge Technology Inc has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site and revise the updated date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Contact Information

If you have any questions about this Privacy Policy, your personal information, or wish to exercise your rights, please contact us:

ideaForge Technology Inc

Email: dpo@ideaforgetech.com

Address: 5900 Balcones Drive STE 100, Austin TX 78731